Core values
Scania’s identity is shaped by its customers and products – vehicles, services and financing – and by the people in the company, their values and working methods.
Three core values tie the company together and form the basis of Scania’s culture, leadership and business success.
Customer first
Through knowledge of customers’ business operations, Scania focuses on creating added value for its customers. The customer is at the centre of the entire value chain: from research and development via production and procurement, to sales, financing and delivery of services.
Respect for the individual
Respect for the individual is built by recognising and utilising all employees’ knowledge, experience and ambition to continuously develop and improve their working methods. New ideas and inspiration are born out of day-to-day operations, where Scania’s employees develop their skills. This helps us ensure higher quality, efficiency and greater job satisfaction.
Quality
The customers’ satisfaction and profitability require delivery of high quality products and services from Scania. Through knowledge of customers’ needs, Scania continuously improves the quality of its products and services. Deviations are used as a valuable source of information for further improvements, and are handled in well established processes.
